News

AARP sounds the alarm on Social Security's 'startling and sudden decline in customer service' — and warns of more to come
AARP is sounding the alarm on deteriorating service at the Social Security Administration and is calling on the agency to ...
Some Social Security helpline functions disconnected. How it affects you or your parents
Seniors can no longer change their direct-deposit information over the phone and confusion reigns about what other functions ...
Social Security uncertainty rises among seniors, AARP reports
Kathie Sherrill has been retired for about 10 years now and typically didn't think twice about whether she'd receive her ...
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Social Security Administration backs away from proposed changes
Social Security Administration (SSA) has confirmed to AARP that beginning April 14, they will allow all claim types to be ...
Seniors Flood AARP Hotline With Concerns About Social Security
Since February, a growing wave of anxiety among older Americans over the future of Social Security has nearly doubled the ...
Social Security customer service — including by phone — needs improvement, AARP members say
AARP New York members urged Congress to improve the administrative process so that people can easily be connected with ...
Controversial Social Security rule change to take effect in just days; What to know
The Social Security Administration on Monday will implement a big change in the way millions of recipients can verify their ...
Social Security’s new anti-fraud measures start Monday. Here’s what you need to know
The Social Security Administration is set to implement on Monday new anti-fraud measures that have sparked widespread concern ...
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AARP calls for improvements to Social Security Administration customer service
AARP members from Long Island gathered on Thursday, April 10 to call for further efforts to improve the quality and ...
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AARP Statement On Social Security Maintaining Phone Services
WASHINGTON - Beginning on April 14, the Social Security Administration assured AARP that they will allow all claim types to be completed over the telephone. This includes Retirement, ...