Investigators probing the deadly crash of an Air India Boeing 787 have recovered the aircraft’s flight recorders, a key step in determining the cause of a tragedy that killed more than 260 people.

This week’s horrifying plane crash in Ahmedabad, India, happened at a critical juncture in the history of Air India, one of the world’s oldest airlines and the country’s flagship.

Krunal Keshave, 24, a cousin of Vishwash, spoke outside the family’s redbrick terraced home, expressing frustration about the lack of information from either the British or the Indian authorities.