Klarna's CEO announced at London SXSW that AI will take over boring jobs, while humans will provide VIP service.

The introduction of AI at firms could lead to a recession due to mass job losses of professionals, Klarna’s chief executive ...

Forrester analyst Christina McAllister believes that Klarna underestimated the complexity of its customer service while ...

Klarna replaced 40% of its staff with AI, touting savings. However, customer dissatisfaction surged because the AI couldn't ...

Sebastian Siemiatkowski says Klarna’s fastest risers aren’t traditional engineers — they’re business people who have learned ...

Klarna Group Plc Chief Executive Officer Sebastian Siemiatkowski said his company saved around $2 million after it severed ...

Yuan used an AI avatar of himself via Zoom Clips, the company's asynchronous video creation tool. The clip, which you can see ...

Buy now, pay later provider Klarna took another step toward a U.S. listing last week, reporting progress on its transition ...

AI chatbots for regular folks, human beings for VIPs: that seems to be Klarna's policy, based on CEO Sebastian Siemiatkowski's recent remarks. "We can use AI to automatically take away boring jobs ...