A flight passenger says he/she saw how American Airlines is cracking down on its "gate lice" policy. "Gate lice" refers to passengers who attempt to board before it's their turn.

The software sounds a chime if a passenger attempts to board a flight before their assigned group is called, alerting the gate agent and the customer.

American Airlines is adjusting the boarding process for flights this spring. Passengers will start getting settled in their seats five minutes earlier on domestic mainline flights. "This extra time will deliver a smoother boarding experience for customers by allowing for pauses between boarding groups,

Your boarding process might look a little different next time you fly American Airlines out of Chicago O’Hare International Airport. The airline said it recently invested in “new express service kiosks and a new lobby configuration” meant to create a “smoother boarding process” for both travelers and employees,

When we travel by plane, are we really making the most of our time? That’s not a question addressing the flight itself, but rather the process by which we get on board the planes that fly us to our destination.