The airlines in the US have developed into a special kind of company… one that consistently loses money on its core business but makes up for it on financial services. This is thanks to the way ...

As Delta says in its current policy before listing all those reasons I mentioned above: To qualify for a complimentary change, the schedule change or irregular operation must meet one of the following ...

Thanks to Southwest’s elimination of its differentiators, both United CEO Scott Kirby and Delta President Glen Hauenstein said last week that in competitive markets, Southwest’s customers are up for ...

To paraphrase the Beatles, they get by with a little help from their friends. This airline has good friends that keep pumping money into the airline, mostly named Bjørn. They’ve also made a new friend ...

In a perfect world, the idea here is that when interchange fees drop, that’s money that gets returned to the consumer in the form of lower prices on goods. After all, the businesses will keep a higher ...

If you weren’t at the 2025 Cranky Network Awards presented by Phoenix Sky Harbor International Airport, you missed a great time. As promised, we will have two wrap-up videos for you. The first one is ...

When we look back in the distant future, I think we’ll remember today as the day that Southwest died. No, it is not going out of business, but its entire value proposition — everything that made it ...

To say it has been a whirlwind month for those who live in Washington, DC would be an understatement. It has been an absolutely insane month, truth be told. Now, American is pulling back at its ...