Compare features, AI scoring, compliance and integrations to pick QA tools that boost CX and agent performance.

The lawsuit also comes against the backdrop of the FTC’s Click-to-Cancel rule, finalized in October 2024 but shot down in ...

For marketers, the lesson is clear: move from campaigns as endpoints to content as infrastructure. A one-off stunt, like a ...

Fragmented journeys. AI, search, and social mean brand interactions happen across scattered entry points outside your control ...

It’s everyone’s job to deliver great customer experiences, but data siloes often get in the way. Learn how to remove data siloes across the organization.

Salesforce plans to integrate Regrello's AI-native process automation technology with its Agentforce platform and Slack to ...

Data dashboards become powerful when they tell a story — aligning metrics to customer journeys and guiding smarter business decisions.

The ACE Rule transforms every employee into a chief of experience—turning data into empathetic, real-time customer action.

Consumer rage, complaint behavior and AI adoption look very different in the U.S. and Japan—offering sharp lessons for CX ...