When Robert Kaplan and David Norton published “The Balanced Scorecard: Measures that Drive Performance” in the Harvard Business Review in 1992, the idea of measuring business performance from ...

For the best experience, please enable JavaScript in your browser settings. [iStockphoto] The balanced scorecard is a management system that focuses on converting an ...

In this article, we shall be looking at business success from two perspectives, namely: (a) impact of performance measures or metrics and (b) impact of robust value to customers.Thirty-one years ago, ...