In this article, we shall be looking at business success from two perspectives, namely: (a) impact of performance measures or metrics and (b) impact of robust value to customers.Thirty-one years ago, ...

Robert Kaplan and David Norton found that only 5% of employees comprehend their company's strategy*. It's no wonder why engagement is so low** (32% of employees engaged). People are driven by the ...

In the last quarter of 2024, the Philippine Daily Inquirer featured an excellent three-part article written by its columnist ...

Kaplan, Robert S., and David P. Norton. "How Strategy Maps Frame an Organization's Objectives." Financial Executive 20, no. 2 (March–April 2004).

Kaplan, Robert S., and David P. Norton. "The Strategy Map: Guide to Aligning Intangible Assets." Strategy & Leadership 32, no. 5 (October–November 2004): 10–17.

Robert De Niro isn’t exactly known to be the chattiest celebrity in the world, and U.K. late night host Graham Norton saw that firsthand while interviewing the Oscar winner on his beloved “Graham ...

Graham Norton has revealed why a rambling anecdote told by Robert De Niro on his BBC One chat show was never shown on air. The Irish talk show host began presenting his popular Friday night show in ...

Graham Norton has revealed why a rambling anecdote told by Robert De Niro on his BBC One chat show was never shown on air. The Irish talk show host began presenting his popular Friday night show ...