Seniors can no longer change their direct-deposit information over the phone and confusion reigns about what other functions ...

AARP helped secure continued phone access for Social Security claims, and we continue to advocate for improved customer ...

Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security ...

SPRINGFIELD, Ill. — The Illinois chapter of AARP played a role in the Trump administration reversing itself and allowing ...

The Illinois chapter of AARP played a role in the Trump administration reversing itself and allowing Social Security ...

By Nadia Ramlagan Public News Service The Social Security Administration backtracked on a new plan, which was set to have ...

Demonstrators gather outside of the Edward A. Garmatz United States District Courthouse in Baltimore, on Friday, March 14, ...

The Social Security Administration is standing down on implementing a plan which would have dramatically affected how ...

Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security Administration leaving Wyomingites in the lurch, dealing with long wait time ...

The SSA reversed its policy of requiring online authentication for benefits and direct deposit changes, reinstating phone service.

Catherine Taylor sees AARP Rhode Island assisting where Social Security has reduced services due to a national reduction in ...

I'm 49 years old and have nothing saved for retirement — what should I do? Don't panic. Here are 5 of the easiest ways you ...