Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and ...

North American telecom, media and entertainment firms are adopting emerging technologies to fuel innovation and improve ...

According to the IDC's Worldwide Digital Transformation Spending Guide, companies worldwide are projected to spend more than ...

For manufacturers looking to realize quick returns on investment from cloud transformation initiatives, the focus should be ...

Mumbai airport achieves ACI level 5 accreditation, recognized for digital initiatives and enhanced passenger experience, a ...

Ford is making significant investments in the Middle East, nearly doubling its parts distribution footprint since 2011, ...

Automation in business is a powerful way to streamline operations, save time, and make more money in your business.

Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's right ...

How Narvar's new tech is using AI to harness the power of 42 billion consumer interactions a year to improve retail operations.

(DSPs) to become a widely adopted driver of growth and competitive differentiation. Richard Timperlake of Confluent sets out ...

MAHY Khoory Automotive has unveiled the UAE’s first dedicated Dongfeng Service Centre in Al Quoz 3, Dubai, marking a ...

The CS Index Report reveals that AI is transforming Customer Success and reshaping company strategies and program delivery. By automating tasks like data entry and churn detection, AI saves CS teams ...