Klarna's CEO announced at London SXSW that AI will take over boring jobs, while humans will provide VIP service.

Klarna replaced 40% of its staff with AI, touting savings. However, customer dissatisfaction surged because the AI couldn't ...

Forrester analyst Christina McAllister believes that Klarna underestimated the complexity of its customer service while ...

Sebastian Siemiatkowski says Klarna’s fastest risers aren’t traditional engineers — they’re business people who have learned ...

Buy now, pay later provider Klarna took another step toward a U.S. listing last week, reporting progress on its transition ...

Klarna Group Plc Chief Executive Officer Sebastian Siemiatkowski said his company saved around $2 million after it severed ...

Yuan used an AI avatar of himself via Zoom Clips, the company's asynchronous video creation tool. The clip, which you can see ...

Having replaced 700 human workers with AI in 2022 to streamline operations, the company is now in the process of ...

Job seekers encounter AI long before they’re hired. Some companies use generative AI avatars to screen applicants and conduct ...

Klarna, Starbucks, and Duolingo are admitting that AI can't do everything. However, their actions show they still want AI to ...

AI chatbots for regular folks, human beings for VIPs: that seems to be Klarna's policy, based on CEO Sebastian Siemiatkowski's recent remarks. "We can use AI to automatically take away boring jobs ...