Latest research highlights a contact centre industry set for major transformation acceleration ECCA & CCMA Contact Centre Download ...

Tips on How to Reduce Call Abandon Rates in Your Contact Centre - Scott Doherty, Workforce Management Solutions Consultant at ...

Route 101 Awarded Contract By Department for Work And Pensions To Transform UK Citizen Services, Powered By NiCE CXone Mpower ...

Gartner Survey Finds 60% of Contact Centre Agents Fail to Promote Self-Service - Agents Play a Pivotal Role in Supporting ...

Webinar: How Conversational Intelligence Turns Conversations into Insight. Puzzel online contact centre webinar 17th June ...

Avaya Triage Week from IPI. Talk to the people who know Avaya inside out accredited Avaya technical contact centre experts.

French CX Leaders Embrace AI Revolution as Sabio's Disrupt Makes Sold-Out Paris Debut - sabio group contact centre event ...

Ventrica launches Ventrica Digital to accelerate CX transformation with Zendesk. contact centre cx customer experience ...

ECCCSA Awards - Early Bird Entry Ends Soon. contact centre awards - European Contact Centre & Customer Service Awards ...

In an era of rising customer expectations and operational costs, traditional contact centre models are falling short. This comprehensive white paper explores how organisations can leverage AI-driven, ...