CIOs and CISOs can take concrete steps to surmount barriers to productive, secure work by establishing a common strategy and ...

Help desk staff are currently overwhelmed by queries. AI can relieve the workload and improve end user satisfaction.

Most IT organizations lack metrics for DEX. These include digital experience scores (only 48% do this), device/user analytics ...

Salesforce’s boss doesn’t have a good word to say about Microsoft’s AI assistants, saying the technology is basically no ...

Forget what you thought you knew about AI. Meet the future: digital avatars that think, learn and work like humans. Are you ...

IT leaders are often asked to justify their decisions, spending, and strategic priorities to the business side of the ...

The offering is designed to provide enterprises with an alternative to disruptive ERP transformation strategies, such as rip ...

Edge computing, fueled by AI, represents a new evolutionary phase in digital transformation. For some companies, this ...

Consider 76 percent of IT leaders believe that generative AI (GenAI) will significantly impact their organizations, with 76 ...

Forrester Research’s predictions for 2025 underscore a shift from 2024’s bold gen AI experiments to the pursuit of ...

Drawing from her doctoral research, chief digital executive Janet Sherlock breaks down how overlapping functions and C-suite ...

“This trend is concerning,” he says. “AI projects without clear goals or measurable outcomes are unlikely to deliver real ...