There’s no doubt about it: investing in B2B customer service is one of the smartest moves a business-facing company can make. If you’re happy to take our word for it without explanation or elaboration ...

AI is transforming how businesses interact with and support their customers. From intelligent routing to real-time transcription and sentiment analysis, AI-driven tools are enabling organizations to ...

Event technology costs have been climbing for years, leaving marketers and event organizers frustrated as their budgets shrink and their options narrow. At RingCentral, we’ve heard your ...

Over 400,000 organisations worldwide — from small businesses to the Fortune 1000 — use RingCentral to call, message, meet, support customers, grow revenue, and run events.

In celebration of Women’s History Month, RingCentral’s Women In SaaS Empowerment (WISE) Employee Resource Group (ERG) embraced this year’s theme, Accelerate Action, by hosting events focused on ...

Every customer interaction holds untapped potential. And many businesses are unsure how to utilize conversation insights to be more intelligent and effortless for both customers and employees. Agentic ...

On February 27th, we welcomed over 50 tech professionals to our office for an engaging evening of knowledge exchange and networking. The event was organized in collaboration with JUG BG, the famous ...

Customer service can make or break a business. Put yourself in the shoes of a customer; you’ve encountered a problem with your product and need to contact support. If you get a resolution quickly, you ...

In the legal industry, every conversation holds valuable insights—from initial client intake to case strategy discussions. But keeping track of these conversations, ensuring accuracy, and optimizing ...

As retail businesses rapidly adopt AI technologies for customer communications, a new set of security concerns has emerged. While AI offers tremendous potential for enhancing customer experiences and ...

When we introduced our AI Transparency white paper last year, we introduced RingCentral’s commitment to building trustworthy artificial intelligence products and services. This year, we’re taking our ...

Hi! My name is Tanya Grigorkevich, and I am a QA Engineer at RingCentral Bulgaria. Everyone has been in a situation where something needs to be done both within a short time frame and to the highest ...