When Robert Kaplan and David Norton published “The Balanced Scorecard: Measures that Drive Performance” in the Harvard Business Review in 1992, the idea of measuring business performance from ...

Same as the SMART concept that doesn't exist anywhere within the Kaplan-Norton Balanced Scorecard framework. The KPIs don't "track your progress towards those objectives". Their role is to monitor ...

Robert S. Kaplan and Dr. David P. Norton, the creators of the Balanced Scorecard framework. And spare us of their confused fantasies about BSC.

In this article, we shall be looking at business success from two perspectives, namely: (a) impact of performance measures or metrics and (b) impact of robust value to customers.Thirty-one years ago, ...

THE Balanced Scorecard (BSC ... Developed in the early 1990s by Robert Kaplan and David Norton, the BSC transcends traditional financial metrics by incorporating a multidimensional framework ...

The certification means that the application is compliant with the Kaplan-Norton Balanced Scorecard (BSC) and the strategy management system of which it is a part. The certification process consists ...