Workers at Omni New Haven hotel went on strike Thursday, demanding a better contract with better pay. They said they had talks and negotiations with the hotel since November and haven’t made ...

This is how the worst travel day of my career beganRichard Turen recounts a desperate search for answers on a chaotic morning in Moscow, 1971. How to protect clients' paymentsThere are ways to ...

Should clients keep refund overpayments?The answer depends on where the overpayment came from, the sequence of payments and the underlying contract. Sometimes they can... OTAs vs. human agents vs ...