The city of Albany is struggling to fix a critical problem CBS6 has been reporting on for years. A shortage of 911 ...

Rob Lasky, executive director of public safety, told council members that he plans to launch a public service campaign to educate the public about when and when not to call 911. He also said the ...

As the altercation ensued, police officers called to the scene stood outside Peace in the parking lot, not allowed in because they carried weapons. Almost 18 minutes after the 911 call began ...

Every day, 911 dispatchers across the nation report for duty, ready to answer the call — often from someone experiencing the worst moment of their life. These highly trained professionals serve as the ...