Seniors can no longer change their direct-deposit information over the phone and confusion reigns about what other functions ...

AARP helped secure continued phone access for Social Security claims, and we continue to advocate for improved customer ...

SPRINGFIELD, Ill. — The Illinois chapter of AARP played a role in the Trump administration reversing itself and allowing ...

The Illinois chapter of AARP played a role in the Trump administration reversing itself and allowing Social Security ...

Demonstrators gather outside of the Edward A. Garmatz United States District Courthouse in Baltimore, on Friday, March 14, ...

By Nadia Ramlagan Public News Service The Social Security Administration backtracked on a new plan, which was set to have ...

Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security Administration leaving Wyomingites in the lurch, dealing with long wait ...

Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security Administration leaving Wyomingites in the lurch, dealing with long wait time ...

About 800,000 Oklahomans depend on Social Security — and now they’re wondering how proposed Security Social cuts could impact ...

The SSA reversed its policy of requiring online authentication for benefits and direct deposit changes, reinstating phone service.

After weeks of anxiety among people who rely on Social Security phone services to access their information, many are now ...

Catherine Taylor sees AARP Rhode Island assisting where Social Security has reduced services due to a national reduction in ...