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Contact Centre Trends to Watch in 2025
As we head into 2025 the contact centre industry stands at the crossroads of innovation and adaptation. Industry leaders are ...
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Contact Centre Management Association (CCMA)
For more than 30 years, the CCMA has been absolutely dedicated to supporting contact centre professionals. We’re constantly pushing ourselves to do more for our thriving community, which happens to be ...
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Forward Emphasis Announces Significant Growth
Forward Emphasis Announces Significant Growth in its insurance services and Investment in its RegTech Solutions contact ...
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Is Your Contact Centre Falling Behind? It’s Time to Go Digital-First
Is Your Contact Centre Falling Behind? It’s Time to Go Digital-First. cost-effective solutions in contact centres has never ...
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Calabrio Transforms Mersey Care’s Mental Health Crisis Services
Mersey Care developed a dedicated 24/7 urgent mental health Crisis Helpline via their contact centre with Calabrio ...
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Our People
Editorial Copy received that needs editing, people who spell ‘centre’ the American way, PR Companies who think that their Client produces the best widget in the world, Working Friday afternoons*, cold ...
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CC33 Acquired by the iCXperience Group
CC33, one of the UK's leading customer service outsourcing companies, has been acquired by the iCXperience Group - contact ...